PROXIMATE

Xtracking

 

 

It's a digital platform that allows companies to follow their client's customer experience, in real time, when their clients use their products or services; offering follow up opportunities and bringing a chance to give an immediate and timely solution.

Your customers scan a QR code
Your customers answer 4 questions and NPS
Your company receives that information in real time, accessible from a dashboard.
Receive push notifications to your phone on cases of interest.
 
BENEFITS

Complaints reduced on social networks.
Real time control of your store's and franchisees' experience.
Continuous evaluation of each of the company's client related processes
Real time reaction to critical events involving clients.
Offers a digital experience enabling direct contact between brand and client.